State Farm® Insurance Agent Ngoc Phung
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Alberto Madrigal
October 31, 2025
5
out of
5
rating by Alberto Madrigal
"Team member Karina Valdez was very friendly and knowledgeable."
We responded:
"Thank you, Alberto! I'm happy to hear that Karina provided you with friendly and knowledgeable service. Our team is dedicated to offering the best experience possible. If you have any more questions or need assistance, feel free to reach out!"
Joshua Wolfe
October 29, 2025
5
out of
5
rating by Joshua Wolfe
"karina is who i've generally been talking to at this office and she's been great. listen, i GET that there are things you are required to say or do but it's important to also actually listen to your clients and she does that. she listens, internalises the information, and actually offers thoughts and suggestions that are relevant, pertinent, and helpful. that's exactly what i want from my rep."
We responded:
"Thank you, Joshua! I'm so happy to hear about your positive experience with Karina. It's wonderful to know she has been attentive and provided valuable suggestions. Our team is committed to offering personalized service and truly listening to our customers. Let us know if there's anything else we can assist you with!"
Luu Dao
October 29, 2025
5
out of
5
rating by Luu Dao
"Remy is a very helpful and nice agent. She explained me clearly all of my questions. I would love to give her 5 stars or more :). Thank you Remy."
We responded:
"Thank you, Luu Dao! I'm happy to hear that Remy was able to assist you so effectively and answer all your questions. Your feedback means a lot to us, and I'll be sure to share your kind words with her. If there's anything else we can do for you, just let us know!"
Jocelyn L Valenzuela
October 23, 2025
5
out of
5
rating by Jocelyn L Valenzuela
"Karina was very helpful with explaining about the insurance. She saved me 100$ on my car insurance. I had some concerns and she help me explaining everything. She is the best!!!"
We responded:
"Jocelyn, thank you for taking the time out of your day to leave us a review! We love hearing about how Karina provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
Ashley Bowers
October 1, 2025
4
out of
5
rating by Ashley Bowers
"Karina has been so helpful! She is professional and prompt.Whenever I need something or have a question she responds quickly.I highly recommend working with her it has been a smooth road."
We responded:
"Thank you, Ashley! I'm happy to hear that Karina has been helpful and professional in assisting you. We appreciate your recommendation and are committed to maintaining a smooth experience for you. If you have any more questions or need further assistance, feel free to reach out!"
Guerrero
September 22, 2025
5
out of
5
rating by Guerrero
"Very helpful, kind, friendly, and gave us a great price."
We responded:
"Thank you, Guerrero! I'm happy to hear that you found our service helpful and friendly, and that we could offer you a great price. We’re always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Evelyn Vazquez
September 15, 2025
5
out of
5
rating by Evelyn Vazquez
"Karina is the best , this office offer good quality of customer service and always find the best deal for you… I’m strongly recommend"
We responded:
"Thank you, Evelyn! I'm happy to hear that Karina and our office have provided you with excellent service and great deals. Your recommendation means a lot to us. If there's anything else we can assist you with, feel free to reach out!"
Carly Pina
September 4, 2025
5
out of
5
rating by Carly Pina
"I had such a great experience working with Karina! She was incredibly helpful, professional, and patient in answering all of my questions. Katina took the time to explain my options clearly and made sure I understood the coverage that best fit my needs. I really appreciated how responsive she was and how smoothly she made the whole process. I feel confident knowing my auto insurance is in good hands. Highly recommend!"
We responded:
"Thank you for your wonderful feedback, Carly! I'm so happy to hear that Karina provided you with such helpful and professional service. It's great to know that you feel confident with your insurance coverage. If you ever have more questions or need assistance, feel free to reach out. Thanks for recommending us!"
An Phuong
July 26, 2025
1
out of
5
rating by An Phuong
"I’ve had a really bad experience here. I’ve been with State Farm since 2021. Over the past two years, my rates have been increasing continuously. At first, it was every six months. Then, within the past year, it became every three months. And now, it’s every single month. When I spoke with Ngoc Phung, she told me that my rate would stay the same and that I could contact her if anything changed. I tried reaching out to her when my bill first went up from $598 to $625, and then again when it increased to $680. She never responded to any of my messages during that time. It wasn’t until just a few days ago, after I messaged her again, that she finally replied and told me she no longer works there — and simply told me to call the office instead. Right now, I’m being charged $755 per month for the same policy. I really don’t like shopping around for insurance, but with these constant price increases and such unprofessional service, I highly recommend others look elsewhere. Find an agent who is reliable and actually stands behind their word. Thank you."
We responded:
"We’re very sorry to hear about your experience and truly understand how frustrating the rate increases and communication issues have been. It sounds like you were unknowingly reaching out to a former team member who no longer works in our office, and we sincerely apologize for the confusion and lack of response during that time. We appreciate your loyalty since 2021 and would value the opportunity to discuss your policy and explore any possible options. Please don’t hesitate to call our office directly — we’re here to help and want to ensure you’re taken care of."
Bao Tran
July 22, 2025
5
out of
5
rating by Bao Tran
"She helped me very enthusiastically, friendly and funny."
We responded:
"Thank you for your review, Bao Tran! I'm happy to hear that you found the assistance enthusiastic, friendly, and funny. If you need any further help or have questions, feel free to reach out anytime!"
Daniel Chavez
July 21, 2025
4
out of
5
rating by Daniel Chavez
"Detailed"
We responded:
"Thank you for the positive review, Daniel!"
TOAN NGUYEN
July 3, 2025
5
out of
5
rating by TOAN NGUYEN
"Did not get bribe for this review. Chi Ngoc really took care of our family and always give the best deal/price."
We responded:
"Thank you, Toan Nguyen! I'm happy to hear that Chi Ngoc has been able to provide great care and the best deals for your family. We truly appreciate your support and trust in us. If there's anything else we can assist you with, just let us know!"
90266att
July 1, 2025
5
out of
5
rating by 90266att
"Friendly, professional, detailed"
We responded:
"Thank you for your review. I'm happy you found our service friendly, professional, and detailed. Your satisfaction is important to us. Let us know if there's anything else we can assist you with!"
Charlene Dator
June 30, 2025
5
out of
5
rating by Charlene Dator
"Very clear and well-explained policies on different insurance coverages by agent Alys, so grateful for her professionalism and patience, thank you! God bless you- be glad to share my experience with my friends and family too!"
We responded:
"Thank you for your review, Charlene! I'm happy to hear that Alys provided you with clear explanations and demonstrated professionalism and patience. We appreciate your willingness to share your experience with others. If you need anything else, feel free to reach out!"
Ivonne
June 30, 2025
5
out of
5
rating by Ivonne
"I recently had to obtain my car insurance again and State Farm representative Alys was very helpful and detailed that made it very clear and easy to make a great decision on what was best for me at this time. Thank you again Alys, I appreciate your help."
We responded:
"Thank you, Ivonne! I'm happy to hear that Alys was able to assist you with your insurance needs. We appreciate your feedback and are always here to help with any questions or future needs. Thanks for choosing us!"
Loren Vitangcol
June 26, 2025
5
out of
5
rating by Loren Vitangcol
"Karina Valdez explain thoroughly the Insurance Policy."
We responded:
"Thank you for your review, Loren! I'm happy to hear that Karina was able to provide a thorough explanation of the insurance policy. We appreciate your feedback and are always here to assist with any questions or needs you might have. Thanks for choosing us!"
Thuan Vuong
June 26, 2025
5
out of
5
rating by Thuan Vuong
"Great service. Friendly staff and very reliable"
We responded:
"Thank you, Thuan! I'm happy to hear that you found our service great and our team friendly and reliable. We’re committed to providing the best experience possible. Let us know if there's anything else we can do for you!"
Dave Patel
June 7, 2025
5
out of
5
rating by Dave Patel
"My agent Karina Valdez is a fantastic agent she is clear and professional and explains everything so well"
We responded:
"Thank you for your review, Dave! I'm happy to hear that Karina provided clear and professional service. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
Brigette King
May 22, 2025
5
out of
5
rating by Brigette King
"Alys has great customer service . I rate her a 10. Brigette"
We responded:
"Thank you, Brigette! I'm glad to hear that Alys provided you with excellent customer service. We appreciate your feedback and are grateful to have Alys as part of our team. If you have any questions or need further assistance, feel free to reach out to our office."
Luat Nguyen
May 10, 2025
5
out of
5
rating by Luat Nguyen
"I had a fantastic experience working with Ngoc and her employees. From our very first conversation, it was clear that they genuinely care about their clients. They took the time to explain all my options in simple, understandable terms and helped me find the perfect coverage for my needs and budget. What really stood out was their responsiveness and attention to detail—every question I had was answered promptly and thoroughly. I felt supported every step of the way. If you're looking for an insurance agent who is knowledgeable, honest, and truly has your best interest at heart, I highly recommend this place."
We responded:
"Thank you, Luat, for sharing your wonderful experience! I'm glad to know that our team could assist you in finding the right coverage while making everything clear and understandable. It's great to hear that our responsiveness and attention to detail made a positive impact. We're here for any other questions or needs you might have. Your recommendation means a lot to us!"
Madellyn Altamirano
April 13, 2025
5
out of
5
rating by Madellyn Altamirano
"I had a great experience with my State Farm. Beyond car insurance, Alys was also able to assist me with getting a 0% interest credit card."
We responded:
"Thank you, Madellyn, for the fantastic rating! I'm happy to know that you had a positive experience with our office!"
Robert Guzman
April 12, 2025
5
out of
5
rating by Robert Guzman
"Alys Altamirano she's one of a kind She's wonderful she goes beyond lucky enough to have her in your team"
We responded:
"Thank you, Robert, for your kind words! I'm happy to hear that Alys has made such a positive impact. We're grateful to have her as part of our team. If you need any assistance in the future, feel free to reach out!"
Duyen Nguyen
April 2, 2025
5
out of
5
rating by Duyen Nguyen
"Ngọc Phụng State Farm provides exceptional service! The team is professional, knowledgeable, and always willing to help. They take the time to explain coverage options clearly and ensure you make the best decision. Highly recommended!"
We responded:
"Thank you, Duyen, for your wonderful feedback! I'm happy to know that our team's professionalism and knowledge made a positive impact. It's great to hear that the explanations on coverage options were clear and helpful. We're here for any future needs or questions you might have!"
Andrea Gonzalez
March 25, 2025
5
out of
5
rating by Andrea Gonzalez
"I am now part of the State Farm family! Karina in Ngoc Phung’s office my new enrollment such a breeze. It felt like I was speaking with something I’d know for years. I am now insured and a happy client! 10/10 service!"
We responded:
"Thank you, Andrea, for sharing your experience! I'm delighted to hear that Karina made your enrollment process smooth and welcoming. We're grateful to have you as part of our State Farm family. If you ever have any questions or need assistance, feel free to reach out. Welcome aboard!"
Mohammadreza Mansooralavi
March 25, 2025
5
out of
5
rating by Mohammadreza Mansooralavi
"I have got Best discount compared with other places and very professional ."
We responded:
"Thank you, Mohammadreza, for sharing your experience! I'm happy to know you found our discounts competitive and our service professional. If you have any questions or need further assistance, feel free to reach out. We're here to help!"